Shipping policy
At AP Swatch Handle, we are committed to providing high-quality products and ensuring transparency throughout the fulfilment and delivery process. Please review the following shipping terms carefully before placing an order through our website.
Order Processing & Fulfilment
Due to exceptionally high demand and the limited-release nature of our pocket watch straps, all orders are processed through our international fulfilment network. Products are not stored locally and are instead dispatched directly from our specialist warehouse and manufacturing partners located in China.
As each order is individually prepared, quality checked, packaged, and allocated for international shipment, customers should allow approximately 15–20 working days for order processing and fulfilment prior to dispatch. Processing times may vary depending on stock allocation, seasonal demand, public holidays, customs procedures, and courier capacity.
Please note that “processing time” refers to the period required for order verification, inventory allocation, packaging, export preparation, and handover to the designated shipping carrier. This timeframe is separate from the estimated shipping and delivery timeframe outlined below.
Shipping & Delivery Estimates
Following successful dispatch from our warehouse, orders generally arrive within 3–5 working days, depending on the destination country, local courier operations, customs clearance procedures, and final-mile delivery services.
Whilst we work closely with our logistics and courier partners to ensure timely delivery, all shipping estimates provided are approximate and should not be considered guaranteed delivery dates. Delays may occasionally occur due to factors outside of our control, including but not limited to:
- International customs inspections
- Adverse weather conditions
- Courier network disruptions
- Public holidays and peak seasonal periods
- Import processing delays
- Incomplete or inaccurate shipping information
Customs, Duties & Import Charges
Depending on the customer’s shipping destination, international orders may be subject to customs duties, import taxes, VAT charges, or additional clearance fees imposed by local authorities. These charges, where applicable, remain the sole responsibility of the customer.
We recommend checking with your local customs office for further information regarding potential import regulations or fees prior to placing an order.
Address Accuracy & Delivery Responsibility
Customers are responsible for ensuring that all billing and shipping information entered at checkout is complete and accurate. AP Swatch Handle cannot accept responsibility for delays, failed deliveries, or lost parcels resulting from incorrect address details, refused deliveries, or unsuccessful delivery attempts by the courier.
Once an order has been dispatched, shipping information cannot always be amended.
Order Tracking
Where tracking is available, customers will receive dispatch confirmation and tracking details via email once their order has been shipped from our fulfilment centre. Tracking updates may take several working days to appear depending on the courier and customs processing times.
Contact Information
If you have any questions regarding your order, shipping status, fulfilment timelines, or delivery enquiries, please contact our customer support team at:
We aim to respond to all customer enquiries as promptly as possible and appreciate your patience and understanding during busy release periods.