Refund policy
Returns & Refund Policy
At AP Swatch Handle, customer satisfaction is important to us. However, due to the nature of our products, limited-release inventory structure, and international fulfilment process, we operate a strict no returns and no refunds policy on all orders unless otherwise stated below.
No Returns Policy
All sales are considered final once an order has been successfully placed and processed. We do not accept returns for:
- Change of mind
- Incorrect product selection by the customer
- Delayed delivery caused by courier or customs processing
- Minor cosmetic variations
- Sizing or fit expectations
- General dissatisfaction after delivery
As all products are sourced and shipped directly from our overseas fulfilment partners, returned items cannot be restocked or redistributed efficiently through our supply chain.
Refund Eligibility
Refunds will only be considered under the following exceptional circumstances:
- The customer receives the incorrect item
- The item arrives significantly damaged or defective upon delivery
- The order is confirmed as permanently lost in transit by the courier
In order to review a refund request, customers must contact us within 48 hours of delivery and provide:
- Full name
- Order number
- Clear photographic evidence of the issue
- A detailed explanation of the problem
Failure to provide sufficient evidence may result in the request being declined.
Non-Refundable Situations
Refunds will not be issued for:
- Shipping delays outside of our control
- Customs clearance delays
- Incorrect shipping information provided at checkout
- Refused or abandoned deliveries
- Wear and tear after use
- Damage caused by misuse, modification, or mishandling
Chargebacks & Payment Disputes
Customers are encouraged to contact us directly before initiating any payment disputes or chargebacks with their payment provider. Fraudulent or abusive chargeback claims may be challenged with supporting fulfilment and delivery documentation.
Cancellation Requests
Orders may only be cancelled prior to processing and fulfilment. Once an order has entered production, packaging, or dispatch stages, cancellation requests cannot be guaranteed.
Contact Us
For any enquiries relating to your order, please contact:
Our support team will review all enquiries and respond as promptly as possible.