Contact information
At AP Swatch Handle, we value clear and professional communication with all customers. This Contact Information Policy outlines the appropriate methods for contacting our support team regarding orders, shipping enquiries, product information, and general customer service assistance.
Customer Support
For all customer service enquiries, please contact us directly via email at:
Our support team is available to assist with:
- Order enquiries
- Shipping and tracking updates
- Product information
- Delivery support
- General customer assistance
Response Times
We aim to respond to all customer enquiries within 24–72 working hours. Response times may vary during periods of high order volume, product launches, public holidays, or promotional events.
Please ensure your email includes:
- Your full name
- Order number (if applicable)
- A detailed description of your enquiry
Providing accurate information allows us to process your request more efficiently.
Business Hours
Customer support enquiries are monitored during standard business operating hours. Messages submitted outside of these hours may receive a delayed response.
Communication Guidelines
To maintain a professional and respectful support environment, we kindly request that all customer communications remain appropriate and respectful. We reserve the right to refuse service or discontinue communication in cases involving abusive, threatening, or inappropriate behaviour.
Social Media & Third-Party Communication
For security and verification purposes, order-specific support may only be provided through our official support email address. We cannot guarantee assistance for enquiries submitted through social media platforms, comments, or third-party messaging services.
Updates to Contact Information
AP Swatch Handle reserves the right to update or modify this Contact Information Policy at any time without prior notice. Any changes will be reflected on this page.